Return/Refund Policy

UPDATED 1/1/2022

Due to recent spikes in Covid-19 cases, we will not be accepting returns at this time.

UPDATED 6/1/2021 

Return Policy Effective 6/1/2021 - 12/31/2021

All returns are refunded via store credit in the form of a Petal by Rose Gold E-Credit. Any items that have received any form of discount CANNOT be returned.

Please be sure to send your item(s) back in full accordance with our return policy:

• Must receive approval via https://petalbyrosegold.com/a/returns

• Items must be sent back within 7 days of the delivery date. NO EXCEPTIONS

• Items must be unworn, unwashed, and have original tags attached. NO EXCEPTIONS

• Items must be free of stains, makeup, deodorant, or wear. NO EXCEPTIONS

• There will be a 20% restock fee on all non-damaged items. Please be advised all items are inspected prior to shipping.

• Swimwear and Petal Body products are all non-returnable.

• All returns will be refunded via store credit in the form of an E-Gift Card code sent via email once item(s) are received back from you and processed. 

• Returns are processed within 7-10 business days after your item(s) has been received back.

• We do not provide pre-paid return labels; you are responsible for covering shipping costs to return.

• Damaged, defective, or incorrect items must be reported within 2 business days of delivery. Please contact us via email at info@petalbyrosegold.com and provide a picture of the paper invoice that was included inside your package along with the damage to the item.

• Petal by Rose Gold is not responsible for any returned packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns. We highly recommend you get insurance on your package with the respective postal company you use.

• Returns must be sent to: Petal by Rose Gold 2020 West Pensacola Street Suite 100-20696 Tallahassee, FL 32304

• Any Questions, please call 1-850-661-5318

All discounted items and Vintage Petals are FINAL SALE! No Exceptions

 

UPDATE 11/29/2020 - 5/31/2021

Due to recent spikes in Covid-19 cases, we will not be accepting returns at this time.