
Return Policy
Return/Refund Policy
UPDATED 1/1/2022
Due to recent spikes in Covid-19 cases, we will not be accepting returns at this time.
UPDATED 6/1/2021
Return Policy Effective 6/1/2021 - 12/31/2021
All returns are refunded via store credit in the form of a Petal by Rose Gold E-Credit. Any items that have received any form of discount CANNOT be returned.
Please be sure to send your item(s) back in full accordance with our return policy:
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Must receive approval via https://petalbyrosegold.com/a/returns
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Items must be sent back within 7 days of the delivery date. NO EXCEPTIONS
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Items must be unworn, unwashed, and have original tags attached. NO EXCEPTIONS
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Items must be free of stains, makeup, deodorant, or wear. NO EXCEPTIONS
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There will be a 20% restock fee on all non-damaged items. Please be advised all items are inspected prior to shipping.
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Swimwear and Petal Body products are all non-returnable.
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All returns will be refunded via store credit in the form of an E-Gift Card code sent via email once item(s) are received back from you and processed.
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Returns are processed within 7-10 business days after your item(s) has been received back.
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We do not provide pre-paid return labels; you are responsible for covering shipping costs to return.
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Damaged, defective, or incorrect items must be reported within 2 business days of delivery. Please contact us via email at info@petalbyrosegold.com and provide a picture of the paper invoice that was included inside your package along with the damage to the item.
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Petal by Rose Gold is not responsible for any returned packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns. We highly recommend you get insurance on your package with the respective postal company you use.
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Returns must be sent to: Petal by Rose Gold 2020 West Pensacola Street Suite 100-20696 Tallahassee, FL 32304
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Any Questions, please call 1-850-661-5318
All discounted items and Vintage Petals are FINAL SALE! No Exceptions
UPDATE 11/29/2020 - 5/31/2021
Due to recent spikes in Covid-19 cases, we will not be accepting returns at this time.