Return/Exchange Policy
Return & Exchange Policy
At Petal by Rose Gold, we take pride in creating high-quality apparel designed just for you. Please review our policy carefully before placing your order.
Standard Returns
Eligible non-customized items may be returned within 7 calendar days of the delivery date for store credit only.
To qualify for a return, merchandise must be:
Unworn and unwashed
Free of makeup, deodorant, perfume, smoke, pet hair, stains, or odors
In its original condition with all tags attached
Items that do not meet these requirements will be refused and returned to the customer at their expense.
Customized & Personalized Items
All customized and personalized items are FINAL SALE.
Because these products are made specifically for you (including custom names, numbers, team selections, colors, or other personalized details), they cannot be returned, exchanged, or refunded unless the item arrives damaged or we made an error in fulfilling your order.
If your custom item arrives damaged or incorrect, you must contact us within 48 hours of delivery with clear photos of the issue. Once approved, we will repair or replace the item at our discretion.
Store Credit
Approved returns for eligible non-customized merchandise will be issued as store credit only. Refunds will not be issued to the original payment method.
Return Shipping
Customers are responsible for all return shipping costs unless the return is due to our error or a verified manufacturing defect.
Order Cancellations
Orders cannot be canceled or modified once production or processing has begun.